Last updated: 15 July 2026
ADL offers the following delivery methods, via Colissimo (La Poste):
| Area | Estimated time |
|---|---|
| Mainland France | |
| Corsica | |
| European Union | |
| International outside the EU |
Delivery times may be longer during periods of high activity (end-of-year holidays, commercial operations) or in the event of a logistical hazard linked to the products' sourcing areas (see Article 4 of the GTS).
Delivery costs are calculated automatically at checkout according to weight, volume and destination. They are shown again before final validation of the order and appear on the invoice.
If your cart contains products associated with different delivery profiles (for example certain gift sets or products requiring specific transport conditions), payment may not be able to go through in a single order. In that case, a message will tell you that your order should be split according to the delivery methods available for each product.
Orders are carefully prepared in our workshops/warehouses, with packaging suited to the nature of the products (wedging, protection against impacts).
It is essential to provide a complete delivery address (access code, floor, name on the letterbox). In the event of absence, a notice of attempted delivery is left by Colissimo, specifying the place and the terms of collection.
ADL cannot be held liable for a failure of delivery linked to an incorrect or incomplete address, or to the absence of the recipient.
The Customer must collect their parcel within the period indicated on the notice (generally 10 to 14 days according to Colissimo). After this period:
If your order is intended as a gift (in particular a Gift Set), you can add a personalised message when ordering. No invoice is included in the parcel; it remains available in your customer account.
In the event of a lost, damaged or missing parcel, contact our customer service at contact@artisansdulevant.org within 48 hours of the planned delivery date, attaching your order number and, where applicable, photographs.
Any request for a change (address, delivery date) must be sent to contact@artisansdulevant.org no later than business days before the planned delivery date. After this period, ADL cannot guarantee that the change will be taken into account.
